It's the most busy time of the year!! Even though we are seeing record numbers of orders, we've been able to keep up with shipping and are still shipping out items 1-2 business days after the order is placed. But unfortunately, UPS seems to not be quite on top of their holiday shipping game this year! We are seeing order shipping times already delayed by 1-2 days, and have had a few orders with multiple boxes delivered on different days.
I personally had some shipping mixups on my online shopping orders from other companies as well, so it seems to be an issue across the board. When I inquired about a shipping deadline for UPS Ground shipments, we received this update -
Yikes! This is not good news for a business like ours which relies on UPS Ground Shipments. Unfortunately, for large, heavy packages like our fermenting crocks, any other shipping option is just too expensive!
But we want to make sure that customers can shop with confidence from our website. Which is why we have decided to offer a Holiday Shipping Guarantee, even if UPS and USPS isn't. So here it is -
All orders placed by 2pm CDT on December 14, 2017 will arrive before Christmas - December 25, 2017. If your order does not arrive by 12-25-17, we will personally refund your shipping fee. To be considered for a shipping fee refund, you must order before this cutoff date & time. We are not responsible for and will not issue shipping refunds for delays resulting from shipping addresses entered incorrectly, undeliverable orders, orders not delivered because customer is not available to receive the delivery, or any other delay caused by customer error.
This cut off date will be most important for shipping address in the western United States - especially California, Oregon and Washington. These areas typically have the longest shipping times from our location in Frankfort, IL and will need the most time in transit.
Please read all the details about our holiday shipping guidelines here. If you have any questions, email me - Emily@stonecreektrading.com. And as I said before,
-Emily & Kryz